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How do I reply to an email in my message log?

To reply to an email from your message log:

  • Open the message in message log
  • Click on the email address to the right of Reply to:
    (just below: Since this message arrived via your FASO website, you'll need to reply via email.)
  • This will automatically open up a ‘Compose Message’ screen in your default email client.

In some cases this may not be your personalized (domain) email account.

NOTE: if you are only using webmail and do not use any email client, clicking the email address will not open a new message in your email account. This is due to the fact that webmail opens in a browser window, instead of in an email client.
If this is the case, copy the sender's email address, open webmail, compose a new message, paste the email address into the "TO" field.


If you wish to reply from an email other than your default email address:

  • copy the sender's email address
  • open your email client
  • paste the email address into the "TO" field
  • compose your reply
  • send

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