If the print and/or frame meets the replacement criteria (see exceptions on FAQ: Share Helpful Info about POD Orders with your Buyers):

• Send an email to Support@faso.com 
• Subject line should be FASO: Replacement request for order #___
• Include the following information in the email content:
  • the customer’s info (name, address, phone, shipping address)
  • POD order number
  • Images and details to have print and/or frame replaced

You will have access to all the details about the order (payment method, order #, shipping address, etc.) in the email you received informing you of the sale.

Notify the customer if the replacement has been approved and the time-frame of their return. Be sure to confirm shipping address is still the same.

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