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Manage Messages in Message Log ~ Delete, Archive, Mark as Spam

Learn how to easily delete, archive, or mark messages as spam in your message log.

Table of Contents

From FASO Dashboard

  • from Site Dashboard
  • click the tiny envelope, top right
  • (says Messages when hovering)

OR

  • from Site Dashboard
  • Contacts (left menu - if you don't see the full options on the left, click the 3 bar menu icon, upper left corner)
  • Website Inbox

THEN

  • click on the message (left column) you want to manage (which opens it)
  • below message content, click on one of the options
    • Report Spam
    • Archive this message
    • Delete this message  > Yes


From Email

You can also make a message as spam directly from the message in your email inbox.

Open the email, subject line: New Customer Message from your website at [[date]]
Click on Report as Spam button

If you marked a message as spam by mistake, see this FAQ:
Oops, I marked a message in my message log as spam. How do I correct this?

08252026


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