Transfer your Domain

To transfer your domain from your current registrar to FASO:

• from Site Dashboard
• Domains (left menu - if you don't see the full options on the left, click the 3 bar menu icon, upper left corner)
• Transfer your existing domain to FASO (center of screen)
• follow the prompts

NOTE: If you are unable to provide login info at your current domain register, please input the initials, NA, in the login code screen when requesting the transfer.

Possible Issues

• Registrar name does not match your current registrar.
  There are many partnerships and ownership arrangements among domain registrars.
  If the system shows a registrar for your domain that you do not recognize, that is OK.
  Follow the steps and click YES for "Do You know your login info at _________.com?"
  Continue to enter the login info you have for your domain registrar's account.
   
• Password or Username Issue.
  If you do not know your credentials, type 'UNKNOWN' for Password and Username.
  Hit Submit.
  
  
• Accounts in a Kickstart process.
  We cannot transfer a domain until the kickstart is complete. Please request the domain transfer through your kickstart specialist.

NOTE: We only process domain transfers for activated accounts, not those still in a free trial period. 

If you activate your account & become a paying member before the end of your free trial, you will not lose any of your free time. Your next billing date will prorate forward automatically to ensure this.

NOTE: Once a domain is in Progress (waiting for acceptance from losing registrar), the domain cannot expire.

Also see:
Transferring Domain - Paid for 3 Years - Do I lose that time?

How to Get Help with a Transfer - Use Chat

We are well aware that domain transfers can be challenging and confusing. If you follow the steps above and are struggling with accomplishing the tasks, please reach out via our Chat option.

Our Chat Support connects you with a real live person, one of our team members, not a Bot. During a chat conversation we can share helpful screenshots and walk you through solutions to your questions.

Chat availability hours:
Monday-Friday 7am- 4pm Pacific Time (9am - 6pm Central Time)
Sorry, no Chat support on weekends.

• From FASO dashboard
• Click on the chat bubble (lower right)
  NOTE: The Chat button will only display during the hours noted above.

• Click on New Conversation button

• Or click on an existing chat to add a comment or question
• Type in your text
• Hit the arrow icon on right or click Enter/Return on your keyboard

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