If you have been using Windows Live Mail to access your FASO Personalized email account (Branded email account) and you start experiencing issues, please be advised that Microsoft no longer supports this freeware (software available for use at no cost) email client. Hence, our email provider, Rackspace, is no longer able to support it.
As far back as 2012, Microsoft announced that it was killing off the Windows Live brand.
Microsoft Is Killing the Windows Live Brand
Paul Thurrott | May 2, 2012
In 2016, heralded by the release of Windows 10 (on July 29, 2015), Microsoft announced that Windows Live Mail will stop working with services including Hotmail, Live Mail, MSN Mail and Outlook.com.
There are a number of articles about this on the web. Here are some examples:
Using Windows Live Mail 2012 with Outlook.com? Time to update your email application!
by Outlook Team | May 5, 2016
Microsoft To Kill Windows Live Mail Permanently And Soon
Antony Leather, Forbes | May 23, 2016
Microsoft is killing off Windows Live Mail – what should I do?
by Candice Macalua | Jun 22, 2016
Microsoft is killing off Windows Live Mail – what should I do?
Jack Schofield | Thursday 2 June 2016
The best free alternative to Windows Live Mail 2017
Cat Ellis | 5/20/2017
Until you (and your computer guru) are able to determine a solution as to how to replace Windows Live Mail, you can always login to your Branded email account from your FASO control panel:
- click on the envelope 'Email' icon (upper row, just left of center)
- click the login link to the right of the email address
reference #05172017 - 313525