Branded Email Accounts
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Domain Email Account ~ What It Is, Why Use One & the Difference between Admin Email
We recommend that you create a Personalized Email Account - aka branded email, domain email or FASO email account. This is an...
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How to Set up a FASO Domain Email Account and Access the Account
A FASO email account can be referred to as: Branded Email Personalized Email Domain Email Email on Domain These...
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Set Up Email on Mobile Device or in a Desktop Email Client
Click Here for the screen that will take you to the Rackspace help center. They will guide you through...
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How do I use my existing domain if I currently have email on that domain?
When you're ready to use your domain with your FASO site and you have domain email (such as you@YourDomain.com),...
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Password Requirements for FASO Email
Email Password Requirements for a FASO domain/branded/personalized email account: Must be at least 8 characters long Must contain 3+...
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Reset FASO Email Account Password
Reset Password using Password Recovery Screen click here to go to the Webmail Password Recovery screen enter your email...
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Setup and Access FASO Mail on iPhone and iPad
This article will guide you through the steps to configure an IMAP email account on your iOS device. We...
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Can’t send bulk email from email account, so how do I send newsletter?
When you sign up and create your new domain email account, you need to agree to not send Bulk...
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Forward FASO Email to Another Email Address
Simplify your life: Forward your FASO domain email account (aka branded, personalized email) to another email such as your...
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Add a Desktop Icon for Email
For a convenient way to login to your webmail email account on your desktop, you can easily add an icon...
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Import Contacts into FASO Email Account / Export Contacts
If you move your email account from a different email provider to FASO, your list of contacts will not...
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How do I add a signature to my FASO emails?
Follow these steps to create a signature (or multiple signatures) in your email account. This allows you to easily...
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Add Social Media Icons to Email Signature
Obtain an Image of the Social Media Icon First, search for an image copy of the social media icon...
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How do I create a link in my FASO email account?
Here are the steps for creating a link in your Personalized email account. login to your webmail account click...
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How do I set up an out of studio Auto Reply?
NOTE: This works from the webmail account, webmail.fineartstudioonline.com. For those times when you are unable to check email due...
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How do I set up and edit Groups in my contacts?
Edit Groups Groups are simply listed among individual contacts in your contact list. There is no special folder that...
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How do I change the time zone in my email account?
Here are the instructions for changing the time zone setting in your personalized email account: Log in to your...
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How To Create Folders to Better Organize Emails
You can create folders in your email account for organizing emails you may want to keep track of or...
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How to Delete Multiple Emails and Email Folders
In your branded email account, when you want to delete multiple emails at one time the following info will...
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Recover Deleted Emails
For up to 14 days, you can recover email messages even after the messages have been purged from the...
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How do I delete all trashed emails from all Apple devices at once?
If you are like most Apple users, you are getting emails on your iPad, your iPhone, and your desktop...
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Email Account Search Function
When one does a search in FASO email for the first time, it gives an error message: Your search...
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FASO Email Account Storage Capacity
All FASO email accounts include the maximum allowed storage, 20G or 20480MB, per email account. NOTE: If your mailbox...
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Ports and Servers To Use for FASO Mail
All email accounts hosted by FASO, regardless of the domain name, will use the following server settings. To use...
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Images Not Showing in FASO Email Account
When viewing a message in your FASO email that contains images, if you see the Images not Displayed message...
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Can't Send Emails on iPhone 6
Having trouble sending email from your FASO email account on your iPhone 6? Try the following on your phone:...
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Can't Login to Email Account ~ Internet Explorer
If you have trouble logging in to your FASO email account from your Control Panel, login directly at the...
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Windows Live Mail No Longer Supported
If you have been using Windows Live Mail to access your FASO Personalized email account ( Branded email account)...
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Role Account Email Addresses not Recommended
Role accounts (info@, art@, support@, sales@, mail@ etc.) are email addresses that are not associated with a particular person...
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What is the difference between POP and IMAP?
Once you have set up an email account, you need to learn how to check your email. Before you...
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Spam Filters for Email Account ~ Safelist, Blocklist
All personalized (branded) FASO email accounts automatically have the spam filter turned on. To access spam settings: login to...
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How To Blocklist Unwanted Emails
If you are experiencing annoying spam emails, you can blacklist (blocklist) the email address, the sending IP address, and...
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How to Send Email as Blind Carbon Copy (BCC)
Here are instructions for sending email as Blind Carbon Copy, BCC. Please be sure to read the additional important...
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How to Access Branded Email Account on the Manage Domain Plan
If you are on the Manage Domain Plan and are using a branded email account attached to the domain,...
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Difference Between Email & Email Contacts vs Newsletter & Newsletter Subscribers
It can be confusing to figure out all the ins and outs of how you connect with the art...
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Can I use the Webmail Login on my Mobile Device?
We do not recommend that you use webmail interface, webmail.fineartstudioonline.com , on a mobile device. It is better to...
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How to Setup a Filter in your Webmail Account
You can use email filtering in your webmail account, webmail.fineartstudioonline.com, to automatically organize incoming email. NOTE: This works from...
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MX Records and TTL - An Overview
This document is provided primarily for clients that are moving an existing domain name to FASO that have an...
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Import your Domain Email Account into Gmail
If you use Gmail, you can import your domain email account into your Gmail account using Gmail’s Mail Fetcher...
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I have email on the domain I am moving to FASO. I changed the DNS before making provisions for my email. What do I do now?
If you have an existing domain email account (branded email account / personalized email account) that you have been...
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Mac Mail Troubleshooting Tips
Troubleshooting tips for issues with Mac Mail / Apple Mail. These will vary depending upon your OS and the...
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Known Issue ~ Setting up Domain Email using Safari with Mojave OS
There is an issue when using Mojave (MAC's newest Operating System) with Safari (MAC's standard web browser) when attempting...
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Can I change the language in my domain email?
For your FASO domain email account (aka Branded, Personalized email), you can switch from English to any of the...
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Newsletter Sending Address needs to Originate from your Domain
Use Domain Email Address for Newsletter Sending A Domain Email Account - aka personalized email , branded email ,...
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What size file can I send in an email?
Rackspace email, FASO's email provider, currently allows up to 50MB files. Gmail (Google Apps) allows up to 25MB. Please...
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Check Email using Gmail
If you want to use gmail to check your branded, personalized email, please follow the steps listed on this...
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Can't Set Up New Email Account ~ Error 404 Array
If you see this error when trying to set up a domain email: Please wait while we set up...
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Can't Set Up New Email ~ Error Modifying Domain
If you get this error when attempting to set up a new email account: ERROR MODIFYING DOMAIN!msxml3.dll error '80072ee2'The...
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Email Data Breach ~ Dark Web
If you receive notice that your email was found on the dark web and that they have your password...
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Error When Forwarding Domain Email to Gmail Account
Some or all domain email is not being forwarded to Gmail accounts. This is the bounce back message...
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Acceptable Use Policy Violation ~ Do Not Send Bulk Emails
Sending emails to more than 250 addresses is considered bulk mail/spam and is a violation of our email provider's...
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Email Account Shows Sending from a Different Email
Does it look like your email is sending from a different email than from your domain email account (yourname@ourname.com....
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My Emails are Ending up as Spam
Everyone wants and expects email to function 100% of the time and for all legitimate emails to be delivered...
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Archive Emails into a Zip File
To export emails to a zip file: Login to email account on desktop Click the checkbox next to each...
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Suspicious Subscriber
If you are seeing a new subscriber with a suspicious email address, the email may be a result of...
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Add Email to Apple Mail on Computer
From Apple Mail, click on Accounts under Mail Click to Add Other Account (Main Account) Add your name, email...
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Can Receive but Unable to Send in Apple Mail
The following info is from a Rackspace doc: Update the Password Authentication Method for Apple Mail For this error:...
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Set up Email in Outlook
If you are not having an luck with the mail setup Wizard this step-by-step guide will assist you in...
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Sent and Trash Folders Not Showing / Disappearing on Apple Mail
This article Synchronize IMAP folders for new accounts in Apple Mail describes how to synchronize IMAP folders after you...