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Support Home FASO Branded Email Accounts

Branded Email Accounts

  1. Domain Email Account ~ What It Is, Why Use One & the Difference between Admin Email

    We recommend that you create a Personalized Email Account  - aka branded email,  domain email or FASO email account.  This is an...

  2. How to Set up a FASO Domain Email Account and Access the Account

    A FASO email account can be referred to as: Branded Email Personalized Email Domain Email Email on Domain These...

  3. Set Up Email on Mobile Device or in a Desktop Email Client

    Click Here for the screen that will take you to the Rackspace help center. They will guide you through...

  4. How do I use my existing domain if I currently have email on that domain?

    When you're ready to use your domain with your FASO site and you have domain email (such as you@YourDomain.com),...

  5. Password Requirements for FASO Email

    Email Password Requirements for a FASO domain/branded/personalized email account: Must be at least 8 characters long Must contain 3+...

  6. Reset FASO Email Account Password

    Reset Password using Password Recovery Screen click here to go to the Webmail Password Recovery screen enter your email...

  7. Setup and Access FASO Mail on iPhone and iPad

    This article will guide you through the steps to configure an IMAP email account on your iOS device.  We...

  8. Can’t send bulk email from email account, so how do I send newsletter?

    When you sign up and create your new domain email account, you need to agree to not send Bulk...

  9. Forward FASO Email to Another Email Address

    Simplify your life: Forward your FASO domain email account (aka branded, personalized email) to another email such as your...

  10. Add a Desktop Icon for Email

    For a convenient way to login to your webmail email account on your desktop, you can easily add an icon...

  11. Import Contacts into FASO Email Account / Export Contacts

    If you move your email account from a different email provider to FASO, your list of contacts will not...

  12. How do I add a signature to my FASO emails?

    Follow these steps to create a signature (or multiple signatures) in your email account.  This allows you to easily...

  13. Add Social Media Icons to Email Signature

    Obtain an Image of the Social Media Icon First, search for an image copy of the social media icon...

  14. How do I create a link in my FASO email account?

    Here are the steps for creating a link in your Personalized email account. login to your webmail account click...

  15. How do I set up an out of studio Auto Reply?

    NOTE: This works from the webmail account, webmail.fineartstudioonline.com. For those times when you are unable to check email due...

  16. How do I set up and edit Groups in my contacts?

    Edit Groups Groups are simply listed among individual contacts in your contact list. There is no special folder that...

  17. How do I change the time zone in my email account?

    Here are the instructions for changing the time zone setting in your personalized email account: Log in to your...

  18. How To Create Folders to Better Organize Emails

    You can create folders in your email account for organizing emails you may want to keep track of or...

  19. How to Delete Multiple Emails and Email Folders

    In your branded email account, when you want to delete multiple emails at one time the following info will...

  20. Recover Deleted Emails

    For up to 14 days, you can recover email messages even after the messages have been purged from the...

  21. How do I delete all trashed emails from all Apple devices at once?

    If you are like most Apple users, you are getting emails on your iPad, your iPhone, and your desktop...

  22. Email Account Search Function

    When one does a search in FASO email for the first time, it gives an error message: Your search...

  23. FASO Email Account Storage Capacity

    All FASO email accounts include the maximum allowed storage, 20G or 20480MB, per email account.  NOTE: If your mailbox...

  24. Ports and Servers To Use for FASO Mail

    All email accounts hosted by FASO, regardless of the domain name, will use the following server settings. To use...

  25. Images Not Showing in FASO Email Account

    When viewing a message in your FASO email that contains images, if you see the Images not  Displayed message...

  26. Can't Send Emails on iPhone 6

    Having trouble sending email from your FASO email account on your iPhone 6?  Try the following on your phone:...

  27. Can't Login to Email Account ~ Internet Explorer

    If you have trouble logging in to your FASO email account from your Control Panel, login directly at the...

  28. Windows Live Mail No Longer Supported

    If you have been using Windows Live Mail to access your FASO Personalized email account ( Branded email account)...

  29. Role Account Email Addresses not Recommended

    Role accounts (info@, art@, support@, sales@, mail@ etc.) are email addresses that are not associated with a particular person...

  30. What is the difference between POP and IMAP?

    Once you have set up an email account, you need to learn how to check your email. Before you...

  31. Spam Filters for Email Account ~ Safelist, Blocklist

    All personalized (branded) FASO email accounts automatically have the spam filter turned on. To access spam settings: login to...

  32. How To Blocklist Unwanted Emails

    If you are experiencing annoying spam emails, you can blacklist (blocklist) the email address, the sending IP address, and...

  33. How to Send Email as Blind Carbon Copy (BCC)

    Here are instructions for sending email as Blind Carbon Copy, BCC.  Please be sure to read the additional important...

  34. How to Access Branded Email Account on the Manage Domain Plan

    If you are on the Manage Domain Plan and are using a branded email account attached to the domain,...

  35. Difference Between Email & Email Contacts vs Newsletter & Newsletter Subscribers

    It can be confusing to figure out all the ins and outs of how you connect with the art...

  36. Can I use the Webmail Login on my Mobile Device?

    We do not recommend that you use webmail interface, webmail.fineartstudioonline.com , on a mobile device. It is better to...

  37. How to Setup a Filter in your Webmail Account

    You can use email filtering in your webmail account, webmail.fineartstudioonline.com, to automatically organize incoming email. NOTE: This works from...

  38. MX Records and TTL - An Overview

    This document is provided primarily for clients that are moving an existing domain name to FASO that have an...

  39. Import your Domain Email Account into Gmail

    If you use Gmail, you can import your  domain email account  into your Gmail account using Gmail’s  Mail Fetcher...

  40. I have email on the domain I am moving to FASO. I changed the DNS before making provisions for my email. What do I do now?

    If you have an existing domain email account (branded email account / personalized email account) that you have been...

  41. Mac Mail Troubleshooting Tips

    Troubleshooting tips for issues with Mac Mail / Apple Mail.  These will vary depending upon your OS and the...

  42. Known Issue ~ Setting up Domain Email using Safari with Mojave OS

    There is an issue when using Mojave (MAC's newest Operating System) with Safari (MAC's standard web browser) when attempting...

  43. Can I change the language in my domain email?

    For your FASO domain email account  (aka Branded, Personalized email), you can switch from English to any of the...

  44. Newsletter Sending Address needs to Originate from your Domain

    Use Domain Email Address for Newsletter Sending A Domain Email  Account - aka personalized email , branded email ,...

  45. What size file can I send in an email?

    Rackspace email, FASO's email provider, currently allows up to 50MB files. Gmail (Google Apps) allows up to 25MB.  Please...

  46. Check Email using Gmail

    If you want to use gmail to check your branded, personalized email, please follow the steps listed on this...

  47. Can't Set Up New Email Account ~ Error 404 Array

    If you see this error when trying to set up a domain email: Please wait while we set up...

  48. Can't Set Up New Email ~ Error Modifying Domain

    If you get this error when attempting to set up a new email account: ERROR MODIFYING DOMAIN!msxml3.dll error '80072ee2'The...

  49. Email Data Breach ~ Dark Web

    If you receive notice that your email was found on the dark web and that they have your password...

  50. Error When Forwarding Domain Email to Gmail Account

    Some or all domain email is not being forwarded to Gmail accounts.   This is the bounce back message...

  51. Acceptable Use Policy Violation ~ Do Not Send Bulk Emails

    Sending emails to more than 250 addresses is considered bulk mail/spam and is a violation of our email provider's...

  52. Email Account Shows Sending from a Different Email

    Does it look like your email is sending from a different email than from your domain email account (yourname@ourname.com....

  53. My Emails are Ending up as Spam

    Everyone wants and expects email to function 100% of the time and for all legitimate emails to be delivered...

  54. Archive Emails into a Zip File

    To export emails to a zip file: Login to email account on desktop Click the checkbox next to each...

  55. Suspicious Subscriber

    If you are seeing a new subscriber with a suspicious email address, the email may be a result of...

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