FAQs, Support Hours, Tickets, Chat , Webinar...
There are several ways to get information and support:
Here are ways to contact Customer Support:
The Support Team works on answering Support Ticket during the following hours:
Opening a Support Ticket will contact Tech Support immediately.
To open a support ticket via your FASO account control panel:
Not a FASO member yet? Click here to Contact FASO Customer Care & open a Support Ticket.
Email us at:
Please include your account number in the subject line.
To find your account number:
Account number is in upper right corner.
The Support Team works on answering emails during the following hours:
Chat availability hours:
Monday-Friday 7am- 4pm Pacific Time (9am - 6pm Central Time)
Sorry, no Chat support on weekends.
Chat is not available on weekends.
Video Tutorial on using Chat:
Paying Gold and Platinum membership plans include phone support during the following hours:
Monday-Friday 8am-4pm Pacific Time (10am-6pm Central Time)
Our apologies, no phone support on weekends.
Leave a voicemail.
Please have your account # handy. To find your account #:
Sorry, there's no phone support on weekends.
Ticket and Email support:
Our former FASO Forum has been replaced with 2 great FB groups to choose from. Join one or both & rub elbows with your fellow FASO members.
Read all about it in our FAQ The FASO Forum - 2 Facebook Groups
Click to automatically join:
Updated 08032020 jyc | 02122020
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