There are several ways to get information and support:

• Check our FAQs by clicking here
• Contact Customer Support
  • Open a Support Ticket
  • Email Us
  • Chat
  • Request a Phone Call (paying Gold + Platinum members only)
  • Learn about your 2 options for the FASO Forum here

Recorded 6/17/2026 during a dashboard/control panel overhaul; some screens have since changed.

Click to learn how to tour the new dashboard.

To watch in Full Screen, click the icon in the lower right of the video: 

These webinars are scheduled to run the 1st and 3rd Wednesdays of each month.
If you would like to join us live Let Support know. It's free!

Open a Support Ticket

The Support Team works on answering Support Ticket during the following hours:

• Monday-Friday 7am-5pm Pacific Time (9-7 Central Time)
• Saturday-Sunday 8am-2pm Pacific Time (10-4 Central Time)

Opening a Support Ticket will contact Tech Support immediately.

To open a support ticket:

• from FASO dashboard
• click Help icon (top right corner)
• select Support Home
• click Open New Request button

You can also click CONTACT from our Knowledge database (upper right) 
Then click Open a New Request button

View Support Tickets for Review

• From FASO dashboard
• Click Help icon (top left)
• Select Support Home

Email FASO

Email us at:
support@faso.com

Please include your account number in the subject line.
To find your account number:

• From FASO dashboard
• Click Profile picture or Initials (upper right corner)

The Support Team works on answering emails during the following hours:

• Monday-Friday 7am-5pm Pacific Time (9-7 Central Time)
• Saturday-Sunday 8am-2pm Pacific Time (10-4 Central Time)

Chat

Our Chat Support connects you with a real live person, one of our team members, not a Bot. During a chat conversation we can share helpful screenshots and walk you through solutions to your questions.

Chat availability hours:
Monday-Friday 7am- 4pm Pacific Time (9am - 6pm Central Time)
Sorry, no Chat support on weekends.

• From FASO dashboard
• Click on the chat bubble (lower right)
  NOTE: The Chat button will only display during the hours noted above.

• Click on New Conversation button

• Or click on an existing chat to add a comment or question
• Type in your text
• Hit the arrow icon on right or click Enter/Return on your keyboard

Chat is not available on weekends.

Phone Support

Phone Support is available to paying Gold and Platinum membership plans by setting up an appointment. 

Set up the appointment and we will call you!

Phone support is available during the following weekday hours:
Monday-Friday 10am-4:30 Central Time.
Our apologies, there is no phone support on weekends.

To make an appointment to schedule a call:

• From FASO dashboard
• Click Help icon (top left) or Help (in the page footer)

• Click CONTACT (upper right)
• Click Schedule a Support Call button

Follow the prompts.
Be sure to click the Confirm button after filling in the forms.

After confirmation you have the option to add the appointment to your Google Calendar or your iCal/Outlook Calendar.

The appointment details will be sent to the email address you added to the form. The email offers a Reschedule option and a Cancel option.

NOTE: If the calls from us are going directly to Voicemail and you use an iPhone, you probably have a setting enabled that sends Unknown callers straight to VM.

If that is the case here are the steps to change the setting:

• from phone Home screen
• choose Settings
• scroll down
• choose Phone
• turn off Silence Unknown Callers

Support Hours

Ticket and Email support:

• Monday-Friday 
  9am-7pm CST (7am-5pm PST)
• Saturday-Sunday 
  10am-4pm CST (8am-2pm PST)

Chat Support:

• Monday-Friday 
  9am-6pm CST (7am-4pm PST)

Phone Support:

• Monday-Friday 
  10am-4:30pm CST (8am-2:30pm PST)

Ask the Community

Here you will find tips or insights from your fellow community members. 

• Ask the community whether a particular use case is possible (and how you might accomplish it!)
• Ask for feedback on community building tools, techniques, and more
• Help others by responding to posts, answering questions, and sharing insights

For how to access see FAQ: Ask the Community.

Faso Forum - 2 Facebook Group Options

Our former FASO Forum has been replaced with 2 great FB groups to choose from. Join one or both & rub elbows with your fellow FASO members.

Read all about it in our FAQ The FASO Forum - 2 Facebook Groups

1. FASO Community and Support

Click on:
FASO Community and Support Facebook Group
Click on the Join button to become a member.

2. Art Marketing Mastermind

Click on: 
Art Marketing Mastermind Facebook Group
Click on the Join button to become a member.

Custom Work Option

Learn About the Hire a FASO Expert Program Here

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