Phone Support is available to paying Gold and Platinum membership plans by setting up an appointment.
We also welcome calls with artists that are in their Free Trial period.
Set up the appointment and we will call you!
Phone support is available during the following weekday hours:
Monday-Friday 10am-4:30 Central Time.
Our apologies, there is no phone support on weekends.
To make an appointment to schedule a call:
- From FASO Dashboard
- Click Help icon (top left) or Help (in the page footer)
- Click CONTACT (upper right)
- Click Schedule a Support Call button
Follow the prompts.
Be sure to click the Confirm button after filling in the forms.
After confirmation you have the option to add the appointment to your Google Calendar or your iCal/Outlook Calendar.
The appointment details will be sent to the email address you added to the form. The email offers a Reschedule option and a Cancel option.
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If you use an iPhone and the calls from us are going directly to Voicemail, you probably have a setting enabled that sends Unknown callers straight to VM. If that is the case here are the steps to change the setting:
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If you are not a Gold or Platinum Member and would like to request a call, go to faso.com, click on the Chat bubble, type in your request for a call. Be sure to include your phone number and the reason for your request. |
08122026