Passwords are cAse-sEnsiTive - capitalization counts!
For security reasons, password reset links expire. If the link expires, just repeat the steps.
The FASO password feature does not support
Please do not use the above characters. If you use the above characters, when you attempt to login you will be redirected to ask.com.
The redirect is our system protecting itself against what might be an attack, since hackers use a combination of numbers, letters and special characters.
See this FAQ:
How Do I Change My Username?
Don't use your account number or an email address as your username.
Your username determines the subdomain / system address we assign to your account.
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