When an artwork on your website sells, FASO sends a notification to your admin email address.These emails include helpful information on the sale.
When someone purchases work from your website, the notification email that you receive from us contains:
- Name & email of the buyer
- Customer's shipping address
- Image of the artwork(s)
- Links to the pieces on your site
- Artwork Medium
- If FASO marked them as Sold
(See Tag Artwork as Sold or Set Up Auto-Mark as Sold) - Price they paid for each item, handling fee and total
- Any discount codes used
- PayPal or Stripe transaction ID
Here's an example of what your notification email will look like:
Here's an example of what your collector will receive:
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NOTE: PayPal or Stripe handle that aspect of the sale. The funds are never, at anytime, in the FASO system. We would not be withholding funds ever. If a transaction was successfully processed by PayPal, PayPal will hold the funds in your PayPal account or release them to your bank account. The action taken is dependent upon your settings in your PayPal account. If a transaction was successfully processed by Stripe, Stripe will release the funds by making a payout to the bank account registered in your Stripe account. Both merchant services will alert you by sending you an email. If there is a problem with receiving your funds, you will need to contact PayPal or Stripe. |
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