If you move your email account from a different email provider to FASO, your list of contacts will not automatically be transferred over to your FASO hosted email account.

If you are not using a specific email client for access to email (like Outlook, Thunderbird, Windows Live Mail, a Built-In Mail App, Apple Mail, etc.), you may need to transfer your contacts.

Following are steps for how to:

• import your contacts list into your FASO personalized/domain email account
• export contacts to another email program 
• copy contacts from one FASO account to another

Export from non-FASO Email Account

Create a Comma Separated Value (.csv) export file from your web-based email program

(Gmail, Yahoo, AOL, me.com, etc.)

NOTE: Each email program will have their own specific set of instructions for exporting. Please refer to the instructions for the email account you use.

for Gmail:

• open email account
• click Contacts
• click More / Export
• for 'Which export format?' select Outlook CSV format (for importing into Outlook or another application)
• click Export

for Yahoo:

• open email account
• click Options (upper right)
• select Mail or More Options
• click Contacts (from list on left)
• click Tools
• click Export
• select CSV

When using Firefox as your browser, after the steps above, a box pops up asking if you want to open or save the file. Save it. 

It should then appear on your computer desktop as a file called: contacts.csv (it saves as an Excel file).

Import

Import to FASO Personalized / Branded Email Account

To import your .csv file into your FASO email account:

• login to your FASO control panel
• click Email / Your FASO Email Accounts icon (upper row)
• if necessary click Your Email Accounts and select the account
• click Log In to this email account
• click Log In button
• click Contacts
• click Import/Export Contacts
• under Import Contacts, click Choose File to find your .csv file
• click on your file in the pop-up box to select it, click Open
• click Continue

Export Contacts from FASO Domain Email Account to Another Email Program

• from FASO Control Panel
• click Email / Your FASO Email Accounts icon (upper row)
• if necessary click Your Email Accounts and select the account
• click Log In to this email account
• click Log In button
• enter password and click Log In
• click Contacts
• click Import/Export Contacts
• in Export Contacts box, select what program you wish to export to
• click Export

This procedure will download your contacts to the Download folder on your computer.

Copy Contacts from One FASO Account to Another

First, login to email account you want to TRANSFER addresses FROM. 

• from FASO Control Panel
• click Email / Your FASO Email Accounts icon (upper row)
• if necessary click Your Email Accounts and select the account
• click Log In to this email account
• click Log In button
• enter password and click Log In
• click Contacts
• click Import/Export Contacts
• select Export to...
  Webmail
• click Export button
• logout of email account

Second, login to the email account you wish to TRANSFER addresses TO:

• from FASO Control Panel
• click Email / Your FASO Email Accounts icon (upper row)
• if necessary click Your Email Accounts and select the account
• click Log In to this email account
• click Log In button
• enter password and click Log In
• click Contacts
• click Import/Export Contacts
• below Import Contacts, click Choose File
• follow the prompts
• click Continue
• click OK

Contacts will now listed in both email accounts.

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