FASO can be your domain name registrar even if you cancel website hosting
If you registered your domain name with FASO and you no longer want to use a FASO website, you can enroll in our Managed Domain (MD) Plan and we'll continue to manage your domain(s).
FASO will still be your domain Registrar, but will no longer be the hosting company for your website. Your FASO site will no longer be live online.
If you choose to be on the Managed Domain Plan, FASO will continue to renew your domain name(s) on a yearly basis.
If you have a FASO email account such as email@example.com (branded, personalized email) and you want your domain name pointed to a non-FASO site, you will need to give our MX Records (mail exchange records) to your new host in order for that email account to continue working.
These are the MX Records to copy and share with your new host:
While on the Managed Domain Plan, you still have access to a simplified FASO Control Panel in order to:
You will login to your FASO control panel as you have been.
For logging in assistance, see these FAQs:
FASO Account Login
Your login information will remain the same as it was for your website account.
To switch to the Managed Domain Plan, please contact Customer Support.
Important: Your FASO website will come down.
We can point your domain to another site if you want.
INTERNAL - This note is not visible in the public-facing FAQ:
How to switch someone to Managed Domain:
If a client insists on paying annually, choose the Managed Domain Only plan.
(“Managed Domain Only” means yearly, for elusive reasons.)
If they have any email accounts, those will be billed manually each month.
Also, if they go on yearly, let them know that in a year, they will auto-switch to monthly unless they contact us to re-set it again.
Hopefully this helps (rather than just muddy the waters):
If a client has 3 domains + 3 email accounts:
They'll be charged
Updated 08132020 | 07021010 jyc
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